How to Order

Last updated: Monday, 27 October 2025

Ordering from HOMZINY is simple, secure, and transparent. This guide explains every step of the process — from browsing our furniture collections to receiving your delivery.

1. Browse Our Collections

Start by exploring our curated furniture categories — futons, ottomans, shelving, sofas, and storage pieces — all available in the All Products section. Each product page includes photos, detailed descriptions, and current pricing in GBP (£).

2. Add to Cart

Once you’ve found an item you love, select any available options (such as colour or size), then click “Add to cart”. You can review your selections anytime by clicking the shopping bag icon in the top-right corner of the page.

3. Review Your Order

Check your product details, quantities, and delivery address carefully before proceeding to checkout. You can still remove or adjust items at this stage.

4. Checkout Securely

When you’re ready to complete your purchase, click “Checkout”. You’ll be asked to enter your delivery information, confirm your shipping method, and proceed to payment.

5. Payment

We currently accept payments via PayPal only. This ensures your transaction is fully encrypted and protected under PayPal’s Buyer Protection programme. You can pay using your account balance, debit/credit card, or bank transfer through PayPal.

For more information, visit our Payment & Billing Policy.

6. Shipping & Delivery

  • Handling time: 1 business day
  • UK delivery: 1–3 business days
  • Shipping fee: £30 (trackable)

You’ll receive a confirmation email with your tracking number once your order ships.

Read our full Shipping & Delivery Policy for details.

7. Order Confirmation

After checkout, you’ll receive two emails:

  • Order confirmation — confirming your payment and order details.
  • Shipping confirmation — sent when your order has been dispatched.

8. Returns & Refunds

If you’re not completely satisfied with your purchase, you can request a return within 30 business days. Once approved, we’ll send a free prepaid return label. Refunds are processed within 1 business day after inspection.

Learn more in our Refund & Return Policy.

9. Live Chat & Support

If you have questions before or after ordering, our Live Chat Support is available on the website during business hours. You can also reach us via:

10. After-Sales Assistance

Our customer care team is available to help with assembly guidance, shipping updates, or return instructions. We aim to respond to all inquiries within 1 business day.

11. Secure Shopping Guarantee

All transactions on our website are encrypted using SSL technology. Your information is protected under our Privacy Policy and processed securely by PayPal.

12. Questions or Special Requests

If you require help placing an order, need assistance with multiple items, or want design recommendations, contact our team through:

13. Related Pages

Payment & Billing | Shipping & Delivery | Refund & Return | Terms of Service